Clientshare lands Excellerate Services UK&I as CX becomes a top priority

Clientshare has partnered with Excellerate Services UK & Ireland to support a new client experience strategy after the appointment of Kenny Tranquille as the company’s first Chief Experience Officer. The deal gives Excellerate a single system to track client sentiment, manage risk and follow through on actions across its account teams.

Why it matters: - Excellerate Services UK & Ireland is putting client experience closer to the center of its operating model. - The partnership gives account teams a structured way to detect relationship risk earlier and act on feedback. - Excellerate wants the work to support both client retention and account growth.

What happened: - Clientshare partnered with Excellerate Services UK & Ireland to support the facilities services provider’s new client experience strategy. - The partnership is one of the first priorities for Kenny Tranquille after his appointment as Excellerate’s first Chief Experience Officer. - Excellerate will use Clientshare across account teams to collect client sentiment, identify risk, agree actions and close the loop with clients.

The details: - Clientshare gives Excellerate a consistent process for Business Reviews and client feedback across accounts. - The platform is meant to help teams understand what clients are saying, including feedback from stakeholders who were not in the meeting. - Excellerate plans to use the system to apply the same discipline to single-site relationships and national contracts. - James Ward, CEO of Clientshare, said the new CX role and the early partnership show Excellerate is treating client experience as a leadership responsibility. - Kenny Tranquille said the goal is not just to listen to clients, but to turn feedback into action and show clients what changed as a result. - Nick Rastelli, joint CEO of Excellerate Services UK & Ireland, said retaining and growing client relationships starts with understanding how clients feel about service delivery.

Between the lines: - The appointment of a Chief Experience Officer signals that Excellerate is formalizing CX rather than leaving it only to account management. - Clientshare benefits when companies want a repeatable process for feedback, follow-up and reporting across many accounts. - The partnership also fits Excellerate’s broader focus on consistency across a large, distributed service operation.

What's next: - Kenny Tranquille will work with account teams to build a consistent client experience framework across the business. - Excellerate will use the partnership to strengthen the link between client feedback, action tracking and reported service changes. - The company aims to use that process to support retention and future growth.

The bottom line: - Excellerate is making client experience a leadership issue, and Clientshare is now part of the operating system behind that shift.